Question 1

How long from consultation to placement?

Accepted Answer

Average 1-2 weeks for VAs and 2-4 weeks for IT talent, depending on role complexity.

Question 2

Do talent work remote or on-site?

Accepted Answer

Both available. Most of our IT talent and VAs work remotely, but on-site is available for Jakarta area.

Question 3

What contract models are available?

Accepted Answer

We offer outsourcing (payroll under Staroster), contract (fixed duration), and permanent placement (direct hire).

Question 4

What if I need to scale up or down?

Accepted Answer

Flexible! You can add or reduce talent anytime with 2 weeks notice.

Question 5

Does Staroster provide tools for VAs?

Accepted Answer

Yes, for Full-Time and Team packages, we provide standard tools like project management, communication, and time tracking.

Question 6

What if I need to scale up or down?

Accepted Answer

Very flexible. You can add or reduce talent anytime with 2 weeks notice. No penalties or extra fees for scaling.

Question 7

Is there a minimum contract period?

Accepted Answer

Minimum contract is 1 month for VAs and 3 months for IT talent. After that, it's month-to-month with no long-term commitment.

Question 8

How does Staroster maintain quality of placed talent?

Accepted Answer

We conduct regular check-ins with clients and talent every 2 weeks. Your dedicated account manager is always ready to handle feedback or issues. For IT talent, we also provide performance review templates.

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